What's New

The following features and enhancements are included in version 6.3.4 of the NowForce platform:

GuardForce Patrol Enhancements

The new GuardForce capabilities enable enhanced monitoring of guard patrols, both indoors and outdoors.

Guard Patrol Use Case

  • Guards (Responders) follow predefined patrol routes consisting of multiple Points of Interest (POIs).
  • Each waypoint is validated via:
    • Location Pin – Ideal for outdoor validation.
    • NFC Tag – Best for indoor checkpoints.
    • QR/Barcode – Cost-effective, works anywhere.
  • Validation mismatches trigger alerts in the Dispatcher and are logged in the incident.

Admin Capabilities

  • Create forms with validation fields: Location, QR Code, NFC Tag.
  • Define alert behavior and field requirements for mobile users.
  • Phase 2 (expected in our next version): Ability to create planned Scenarios with pre-assigned tasks.

Field Types and Validation Options

Location Validation Field

  • Add a Location Pin field to the form.
  • Define accepted radius and whether to alert the mobile user.

QR/Barcode Validation Field

  • Add a QR/Barcode Scan field to the form.
  • Choose between:
    • Fixed value (predefined).
    • Dynamic value (linked to another form field).
  • Set alert options and field requirements for the mobile user.

NFC Validation Field

  • Add an NFC Tag field to the form.
  • Define validation by UID and alert behavior.
  • Specify whether the field is mandatory for the user.

Incident Reviewer Add-On

Introducing the new Incident Reviewer license — an optional add-on for Responders and Supervisors that enables desktop-based review and completion of incidents.

  • Based on the Dispatcher UI, but with a focused feature set.
  • Allows users to:
    • View their assigned incidents ("My Incidents").
    • Complete missing data such as forms or logs.
    • Close or cancel incidents.
  • No dispatch functionality included.

PTT Channels Enhancements

Ad-Hoc PTT Channels

  • Responders can now create Ad-hoc PTT Channels from the app.
  • Supports both one-on-one and group chats with participant control.

PTT License Separation

  • PTT licensing is now split:
    • Mobile PTT
    • Web (Dispatcher) PTT
  • Ensure accurate license provisioning based on user needs.

Bluetooth Headset Support

Added support for Pryme Bluetooth headsets for PTT usage.

Pairing Instructions:

  1. Enable Bluetooth in the app permissions.
  2. Go to BT Headset in the app settings.
  3. Activate buttons and select Connect.

User Interface Enhancements

iOS Widgets and iPad UI

  • Updated the iPhone widget and iPad horizontal view UI for Responders.
  • Design fixes resolve previous layout issues caused by code changes.

Dispatcher Incident Panel Defaults

• Admins can now define in the organization configuration page the default visible columns of the Incident Panel.

• This improves the first-time user experience by reducing interface clutter.

• A similar configuration defined the default columns for the new Incident Reviewer role.

Additional UI/UX Improvements

  • Enhanced alignment of User/Unit/Asset state display.
  • In the Incident Settings, the (SLA) settings have been moved to a separate tab.

Incident Automation Enhancements

  • Improved tools for Configuring Incident Closing Automation.

Bug Fixes

  • Resolved multiple issues to enhance stability and performance.